Loading... Please wait...
  •  
    • My Account
    • Gift Certificates
    • zipPay - Buy Now, Pay Later
    • 0404 377 282
    • All prices are in All prices are in AUD

FAQ

Q: How do I place an order?

A: You can place an order via our website www.innerego.com.au or feel free to give us a call on 0404 377 282.

Q: Is there a minimum order?

A: Yes, we have a minimum order of $45.00 for our cold courier juice delivery service (Perth Only). If you wish to purchase our health food items there is no minimum order.

Q:Do I have to purchases juices with my order?

A: No, if you wish to just purchase our health food goodies, go for it!

Q: Can I pick up my order from you?

A: Yes, you can. You can pick up your order on your nominated delivery date between 3pm and 5pm, our address is Unit 3 / 11 Vale St Malaga

Q: Are you doing any markets or special events?

A: Yes, keep an eye on our facebook (https://www.facebook.com/inneregocoldpress) and instagram ( inner_ego)  for updates on locations. If you are interested in Inner Ego being a part of your market/festival/food event please email us info@innerego.com.au

Q: What days do you deliver?

A: At this time we are only delivering on selected dates, these are available when you add the products to your cart. We make all our juices fresh to order, so you get great tasting nutrient dense juice.

Q: What is the cost for delivery?

A: We deliver to selected suburbs for $15.00. Please refer to our delivery page for selected postcodes. We also offer instore pickups for all customers outside this area. We offer FREE DELIVERY if you spend over $150.00!

Q: Do I need to be home when you deliver?

A: Yes, our juices need to be kept cold at all times. Please be home between 4pm-8:30pm on your nominated delivery date to accept the delivery from our courier. At this time we cannot accept special requests for specific delivery times.

Q: What is the shelf life on your juices?

A: All our products have a 3 day shelf life, please consume within this time frame. Once you have opened the bottle please consume within 2 hours for best taste.

Q: My juice has a lot of ‘separation” occurring? Is this normal, is the juice safe to consume?

A: Yes. As our juice contains no additives, natural settling and separation will occur. This is normal, in fact it is a good sign of a pure juice.  Just remember give each bottle a good shake before drinking.

Q: Is your juice gluten free?

A: Yes all our juice are Gluten Free.

Q: Are your juices Dairy Free.

A: Yes also dairy free!

Q: Is your juice safe for people with Peanut/ Nut Allergys?

A: Although we take the utmost care in preparing our produce, we cannot guarantee the product has not come into contact with nuts before it reaches us. Our # 8 is an Almond Milk and contains almonds, and may contain traces of other nuts including peanuts.

Q: I notice some of your juices have tea in them, do they contain caffeine.

A: Our #7 Juice contains Green Tea- however it has been decaffeinated.  We only use Green Tea that has been decaffeinated using a natural method that uses water or carbon dioxide. This process retains the polyphenols in the tea. The caffeine in decaf green tea is between 2-7mg

Our number #2 juice contains Fujian White Tea which has less caffeine than other varieties of white teas.

As a comparison your average cup of coffee contains approximately 75-120mg of caffeine.

Q: What does ‘raw’ juice mean?

A: Our products are not pasteurised or pressure treated so they are considered raw products, and they have not been heated above 37 degrees. This means that more of the naturally occurring vitamins, minerals and enzymes are maintained within the product.

Q: Is there anyone you would not recommend drink your products?

A: Yes, we do not recommend our juices for the elderly, small children or with conditions that may affect the immune system. Pregnant women should also seek medical advice before consuming unpasteurised/raw products.

Q: What is your Revive Juice Cleanse?

A: Our revive juice cleanse is done by consuming  8 juices per day over a 2 or 3 day period, in place of your normal food intake. Our cleanse is designed to give your body a break from digesting solid foods, gently detox the body and eliminate unwanted toxins. The Revive package will also flood your body with essential vitamins minerals and enzymes, after all you are consuming a high amount of raw fruit, vegetable and nuts.

Q: Do I get instructions with my Revive Juice Cleanse package?

A: Yes, we provide you with detailed “how to” instructions with your cleanse- these are emailed to you after purchase. (please check your junk email as it can end up in that folder) You can also find a "how to prepare guide" here . You can also email us with any further questions, we are happy to help info@innerego.com.au

Q: Why do you use glass bottles, they are heavy!

A: We use glass to maintain the purity of our product. They also allow  us (and you!)  to recycle.

Q: Will you pick up my bottles if I want to recycle them?

A: At this time we don't have the facilities to pick up glass jars, unless you have placed another order. If so please give your jars to our courier upon your next delivery.

Q: Do you cater for special events, markets or corporate functions?

A: We certainly do!  Let Inner Ego make you a custom batch of juice for your next product launch or corporate event, we can add your company logo to our bottles for extra impact! Cold press juice is also great for conferences or meetings, instead of fuelling your employees with coffee and sweets why not a healthy burst of energy and refreshment to keep them going.

Getting married?  We can make a custom blend for your special day, and provide customised labels to suit your theme.

Please feel free to get in contact with us to discuss your ideas!!

Q: What is your Refund and Return Policy

A: Please find our Terms and Conditions policy here