FAQ + Delivery

DELIVERY

*please note we have recently changed our delivery times/days and pickup location *

Delivery Area - Juices and Cold Goods

We deliver to selected postcodes across Perth for a flat rate of $15.00, OR if you spend over $150.00 you qualify for free shipping- please select at checkout

Postcodes are 6000 - 6029, 6050 –, 6054, 6055, 6059 – 6066, 6069, 6090, 6101, 6147,  6148, 6149, 6151-6154, 6156-6160, 6162, 6100, 6102, 6103, 6104, 6106, 6107, 6108, 6150, 6166, 6163, 6164 

We can deliver to CBD and surround work locations after 8:30am – please make a note at the checkout.

and NEW areas just added here >> 6030, 6031, 6055, 6056, 6057, 6058, 6067,6068, 6070, 6071, 6072, 6077, 6078, 6105, 6109, 6110, 6155!

KALAMUNDA + GOOSEBERRY HILL - 6076 please contact us on 0404 377 282 to arrange delivery

KELMSCOTT - 6111 - please contact us on 0404 377 282 to arrange delivery

Please note if your postcode does not allow delivery at checkout, this unfortunately means that we are currently not able to deliver to your location.

Think your area should be included? send us an email to info@innerego.com.au with delivery as the subject line. We are expanding our delivery area all the time

Special Delivery - Mandurah + Rockingham Area

Our next special delivery is SUNDAY  10TH OF NOVEMBER ( this will be the last delivery for the year) . Postcodes are: 6170  6167 6169 6168 6171 6172 6173 6174 6175 6210 6180

Please note we can only deliver 1, 2 or  3 day Options on all cleanses - detox meal plans and 5 day cleanses are excluded from delivery as they require two delivery dates. 

Free Shipping is available also

Pick Up Area

If you live outside our delivery area, you can still pickup from our new address 92 Howe Street Osborne Park. Pickups are between 7am and 9:15am. Please note that our address is a warehouse and we are not open retail hours.

Delivery / Pickup Process

Our juices are available for delivery or pickup on Monday and Wednesday Mornings.

Delivery is: 4:30am and 8:30am. We will send you a text and tracking link when our driver is on the way to your location- and we also send a text once your order has been delivered.

Pickup is 7am and 9:15am

If you have specific delivery timeframes, or requests please let us know in the comment section so we can do our best to accommodate you.

We make your juices fresh to order and deliver them to you ASAP, so you can be assured you get the best and freshest cold press juice in Perth. Orders close 24 Hours in advance of the delivery or pickup day as our juice kitchen works to strict a deadline. If you have missed out, please call us on 0404 377 282 and we may be able to squeeze you in.

Our delivery drivers strive for accurate delivery time, however sometimes our delivery times may be delayed due to traffic. We will let you know as soon as practical if your delivery will be delayed.

Our products are fresh, raw juices and must be kept cold.  If you are not at home, our delivery driver will leave your order at your own risk, but will text you to let you know your order has been left. We also send you a text and tracking link when we are on the way to your destination.

 

FAQ

Q: How do I place an order?

A: You can place an order via our website www.innerego.com.au or feel free to give us a call on 0404 377 282.

Q:  If I purchase a 5 day cleanse, is it a split delivery?

A: Yes. due to shelf life our five day cleanses are delivered on Monday and Wednesday mornings between 4:30am and 8:30am

 Q:Do I have to purchases juices with my order?

A: No, if you wish to just purchase our health food goodies, go for it!

 Q:Are any of your cleanses suitable for breastfeeding mothers?

A: Yes, Our Seasonal cleanses are suitable.

Q: Do you have a store that I can drop in and pick up items off the shelf?

No we don't, our location is a warehouse/kitchen in Osborne Park We only make to order, so we rarely have items left over. Please order online/ or call to avoid disappointment.

Q: Can I pick up my order from you?

A: Yes, you can. You can pick up your order on your nominated date between 7am and 9:15am, at 92 Howe Street Osborne Park.

Q: Are you doing any markets or special events?

A: Yes, keep an eye on our facebook (https://www.facebook.com/inneregocoldpress) and instagram ( inner_ego)  for updates on locations. If you are interested in Inner Ego being a part of your market/festival/food event please email us info@innerego.com.au

Q: What days do you deliver?

A: At this time we are only delivering on selected dates, these are available when you add the products to your cart. We make all our juices fresh to order, so you get great tasting nutrient dense juice.

Q: What is the cost for delivery?

A: We deliver to selected suburbs for $15.00. Please refer to our delivery page for selected postcodes. We also offer instore pickups for all customers outside this area. We offer FREE DELIVERY if you spend over $150.00!

Q: Do I need to be home when you deliver?

A: No, we can leave your package if you are not home. But we suggest you are home to receive your delivery as our products are highly perishable, and need to be kept cold at all times. We will always send a text message to your nominated number if you are not home. 

Delivery times for both Free Shipping and Delivery options are 4:30am and 8:30am

Q: What is the shelf life on your juices?

A: All our products have a 3 day shelf life, please consume within this time frame. Once you have opened the bottle please consume within 2 hours for best taste.

Q: My juice has a lot of ‘separation” occurring? Is this normal, is the juice safe to consume?

A: Yes. As our juice contains no additives, natural settling and separation will occur. This is normal, in fact it is a good sign of a pure juice.  Just remember give each bottle a good shake before drinking.

Q: Is your juice gluten free?

A: Yes all our juice are Gluten Free.

Q: Are your juices Dairy Free.

A: Yes also dairy free!

Q: Is your juice safe for people with Peanut/ Nut Allergys?

A: Although we take the utmost care in preparing our produce, we cannot guarantee the product has not come into contact with nuts before it reaches us. Our # 8 is an Almond Milk and contains almonds, and may contain traces of other nuts including peanuts.

Q: I notice some of your juices have tea in them, do they contain caffeine.

A: Our #7 Juice contains Green Tea- however it has been decaffeinated.  We only use Green Tea that has been decaffeinated using a natural method that uses water or carbon dioxide. This process retains the polyphenols in the tea. The caffeine in decaf green tea is between 2-7mg

As a comparison your average cup of coffee contains approximately 75-120mg of caffeine.

Q: What does ‘raw’ juice mean?

A: Our products are not pasteurised or pressure treated so they are considered raw products, and they have not been heated above 37 degrees. This means that more of the naturally occurring vitamins, minerals and enzymes are maintained within the product.

Q: Is there anyone you would not recommend drink your products?

A: Yes, we do not recommend our juices for the elderly, small children or with conditions that may affect the immune system. Pregnant women should also seek medical advice before consuming unpasteurised/raw products.

Q: What is your Revive Juice Cleanse?

A: Our revive juice cleanse is done by consuming  8 juices per day over a 2 or 3 day period, in place of your normal food intake. Our cleanse is designed to give your body a break from digesting solid foods, gently detox the body and eliminate unwanted toxins. The Revive package will also flood your body with essential vitamins minerals and enzymes, after all you are consuming a high amount of raw fruit, vegetable and nuts.

Q: Do I get instructions with my Juice Cleanse package?

A: Yes, we provide you with detailed “how to” instructions with your cleanse- these are emailed to you after purchase. (please check your junk email as it can end up in that folder) We also provide the instructions here

Q: Why do you use glass bottles, they are heavy!

A: We use glass to maintain the purity of our product. They also allow  us (and you!)  to recycle.

Q: Will you pick up my bottles if I want to recycle them?

A: At this time we don't have the facilities to pick up glass jars, unless you have placed another order. If so please give your jars to our courier upon your next delivery.

Q: Do you cater for special events, markets or corporate functions?

A: We certainly do!  Let Inner Ego make you a custom batch of juice for your next product launch or corporate event, we can add your company logo to our bottles for extra impact! Cold press juice is also great for conferences or meetings, instead of fuelling your employees with coffee and sweets why not a healthy burst of energy and refreshment to keep them going.

Getting married?  We can make a custom blend for your special day, and provide customised labels to suit your theme.

Please feel free to get in contact with us to discuss your ideas!!

Q: What is your Refund and Return Policy

A: Please find our Terms and Conditions policy here